Frequently asked questions

1)  How can I make the payment?

The payment is done through Paypal. We also accept orders via email.

2)  I placed an order but did not receive an email confirmation.

Please check your junk & spam folders; this is the most common reason for not receiving emails. If you are still having trouble locating your emails then please contact our Customer Care team who will be able to assist you.

3)  What size should I order?

If in doubt just follow our easy to use site guide. The size guide offers an insight into your ideal Escale size & international size conversions. Whilst

offering an insight into your ideal Escale size please bear in mind that this is a guide only & we advise you to refer to each product description for more information on the fit of each style. For further size& fit information please do not hesitate to contact our Customer Care team on customercare@escaledesigns.com.

4)  Can I order over the phone?

Do not hesitate to contact our customer care team if you wish to place your order over the phone. We are open 9.00-17.30 UAE time & you can reach us at +971 4 4209781.

5)  I would like to purchase a gift voucher.

Simply go on to the gift voucher page &enter your details along with a valid amount and a message to the recipient. Our customer care team will get in touch & inform you once delivery to the recipient has been made.

For any more queries or information please contact us at customercare@escaledesigns.com or + 971 4 4209781.